TrustedCommunityApp – Terms & Conditions
Last Updated: August 19, 2026
Welcome to TrustedCommunityApp. By accessing or using our mobile application and website, you agree to be bound by these Terms & Conditions. Please read them carefully.
1. Platform Overview TrustedCommunityApp is a peer-to-peer (P2P) technology platform that connects verified individuals seeking support services (“Members”) with verified individuals offering services (“Providers”). TrustedCommunityApp does not directly provide care, home help, or housing services; we act solely as an intermediary venue for independent users.
2. Account Registration & Identity Verification
Verification Mandatory: To access the platform, all users must complete our identity verification process, which includes a live selfie check, government ID/credential upload, and manual review.
Accuracy of Information: You agree to provide true, accurate, and up-to-date information during registration and keep your credentials current.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. User Roles & Conduct
Members & Providers: Users may act as Members, Providers, or both, subject to meeting the verification and account requirements for each role.
Prohibited Behavior: You agree not to engage in harassment, fraud, hate speech, illegal activities, or safety violations. Misrepresentation of identities or credentials will lead to immediate account termination.
Safety Tools: Users must comply with Community Safety Guidelines and are encouraged to use built-in tools (Block, Report, Emergency Contacts) to maintain community safety.
4. Sensitive Data & Medical Information
HIPAA & Privacy Compliance: Handling of sensitive health or care information is subject to our Privacy Policy and applicable HIPAA guidelines where relevant.
User Responsibility: Users agree not to post unencrypted or unnecessary private medical records in public or unencrypted areas of the app.
5. Subscriptions, Payments & Cancellations
Membership Subscriptions: Certain app features and full platform access require an active paid subscription.
Billing & Renewal: Subscriptions automatically renew according to your selected billing cycle (monthly/annually) unless canceled prior to the renewal date via your account settings.
Refunds: All payments and subscription fees are non-refundable except where required by law or specified in our cancellation policy.
6. Limitation of Liability & Disclaimers
Independent Parties: Providers are independent individuals and not employees, agents, or contractors of TrustedCommunityApp.
Service Quality: While we enforce strict identity verification, TrustedCommunityApp does not guarantee the performance, suitability, safety, or quality of the interactions or services arranged between Members and Providers.
As-Is Platform: The app is provided on an “as is” and “as available” basis without warranties of any kind.
7. Termination We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, if you breach these Terms or engage in conduct harmful to the community.
8. Changes to Terms We may update these Terms from time to time. Continued use of the platform following any modifications constitutes acceptance of the new Terms.
9. Contact Us For any questions regarding these Terms & Conditions, please contact us at support@trustedcommunityapp.com.
